During my study I once encountered the following situation:
Within informatics (my minor field of study) I had to buy a lecture note for a basic lecture. The lecture note shop was only open at noon. When I turned up there, there were about 100 students standing in a line and wanting to buy that note too. When the opening hours came to their end, the staff closed the door, selling the last notes of the day to the students which were still in the shop and sent them out through a back door.
And now to the big question: The staff has complied to the regulations which said that the lecture note shop had certain opening hours. But has – regarding the fact that many students were waiting in vain and had to show op the next day and wait again – the selling of the notes maybe been poorly conducted? Or in more general terms: Is it enough to comply to regulations when these regulation are potentially not optimal? For the staff of the shop there just one thing was certain: After the opening hour no script could be sold.
Tags: Management, Regulations, University Dortmund
